📦 Delivery
What are the delivery times? ⏰
Delivery times depend on the destination and the chosen shipping method. Generally, our deliveries take between 15 and 20 business days for France. You will receive a confirmation email with a tracking number once your order has been shipped.
What are the delivery costs? 💲
Shipping is covered by Carblok, so you have no shipping costs.
What should I do if I haven't received my package? ❌
If you have not received your package within the specified timeframe, please contact us via our "Contact" page. We will immediately check the status of your delivery.
Can I change my delivery address after ordering? ✏️
If you have made a mistake in the shipping address, please contact us promptly after placing your order. We will do our best to correct the address before shipping.
🔄 Returns and Refunds
What is your return policy? 🔄
We accept returns within 15 days of receiving your order. Products must be in their original, unused condition to be eligible for a refund or exchange.
Which items are eligible for return? 🧳
All purchased items can be returned.
How can I request a refund? 💵
To request a refund, simply contact our customer service and provide the necessary information (order number, items to be returned).
Are there any fees for returns? 💳
Return shipping costs are the responsibility of the customer, unless the item is defective or the error is ours.
What should I do if my item is damaged or defective? ⚠️
If you receive a damaged or defective item, please contact us immediately with photos of the product and we will provide you with a prompt solution, including a replacement or refund.
💳 Payment Options
What payment methods are accepted? 💳
We accept payments by credit card (Visa, MasterCard), PayPal, and other specific methods depending on your country of residence.
Can I pay in installments? 💳
Yes, we offer installment payment options through partner services. This option is available at checkout.
Are payments secure? 🔒
Yes, all payments made on our site are protected by SSL security protocols to ensure the confidentiality and security of your banking information.
Can I use promo codes or discount vouchers? 🎉
Yes, you can use a promotional code or coupon when ordering. Simply enter the code in the provided field at checkout.
What should I do if my payment is declined? ❗
If your payment is declined, make sure all information is correct and that your card is valid. If the problem persists, contact your bank or use another payment method.
💬 Customer Service and Complaints
How do I submit a claim or return?
If you would like to submit a claim or request a return, please contact us through our "CONTACT" page. Be sure to include your order number and a detailed description of the problem or the item to be returned. We will process your request as quickly as possible.
How can I contact customer service?
You can contact our customer service via our "CONTACT" page
🎁 Offers and Promotions
Do you have regular promotions or sales?
Yes, we offer regular promotions throughout the year, as well as special sales during certain events (Black Friday, Christmas, etc.).
How do I receive discount codes or be notified of new offers?
To receive our discount codes and be informed of new offers, subscribe to our newsletter or follow us on our social networks. You will receive the latest information and exclusive promotions directly.